Terms and Conditions
§ 1 Scope and Provider
(1) The provider offers various hosting services for commercial and private customers. The subject of this agreement is the provision of webspace, virtual servers, internet connectivity, domain registrations, and other services chosen by the customer according to the service description.
(2) All services are provided exclusively based on these Terms and Conditions in their version valid at the time of contract conclusion. Conflicting or deviating terms of the customer shall not apply unless expressly agreed to in writing by the provider.
§ 2 Contract Conclusion
(1) The website presentation is a non-binding offer. By placing an order, the customer submits a binding offer. The provider accepts this by executing the service (e.g., for automatically provisioned products like web hosting or instant servers) or by manual confirmation (e.g., for manually provisioned dedicated servers). There is no general entitlement to contract conclusion.
(2) The provider reserves the right to reject offers without stating reasons.
§ 3 Scope of Services and Support
(1) The provider supplies the agreed storage space and server services. These may be operated on the provider's own or third-party infrastructure.
(2) Additional services may include domain registrations, SSL certificates, or other add-ons. The scope is defined by the service package selected at the time of order.
(3) Support is available 24/7. Inquiries are typically answered between 08:00 and 22:00.
§ 4 Domain Registration
(1) The provider acts as an intermediary with registrars. The registrar’s terms apply.
(2) The provider assumes no responsibility for domain availability or assignment and is not obligated to review legal rights (e.g., trademarks).
(3) Registration is only performed after receipt of payment.
§ 5 Contract Duration and Termination
(1) The contract duration is determined by the plan chosen at the time of order. It renews automatically unless cancelled in due time. The standard notice period is 30 days before the end of the term unless otherwise agreed.
(2) Prepaid services end automatically when the prepaid term expires. Early termination is not applicable.
(3) Immediate termination for cause is possible at any time, especially in case of payment default, violation of § 7, or false information.
(4) For domain cancellations, the customer must specify whether the domain should be deleted, transferred, or maintained until the end of the contract. If no successful transfer occurs within 30 days, the domain may be locked or deleted.
(5) Upon termination, all customer data will be deleted. The provider may withhold domain transfers until outstanding payments are settled.
§ 6 Fees and Payment Terms
(1) Fees are based on the applicable offer at the time of order. Listed prices apply.
(2) Payments must be made in advance. No refunds are issued for early termination of prepaid plans.
(3) In case of late payment, the provider may apply interest, dunning fees, and suspend services. Chargeback fees will be billed to the customer.
§ 7 Customer Obligations
(1) The customer must provide accurate and up-to-date information.
(2) Login credentials must be kept secure and confidential.
(3) Use of the services for illegal purposes (e.g., spam, malware, extremist content, copyright infringement, adult content, crypto mining) is prohibited.
(4) The customer is responsible for keeping their software up to date. The provider may suspend services that pose a threat to system stability or security.
(5) Without explicit consent, the customer may not transfer usage to third parties. Resellers remain the sole contractual partner and are fully liable for third-party use.
(6) The customer is responsible for regular backups. The provider is only obligated to back up data if a separate agreement exists.
§ 8 Availability and Liability
(1) The provider guarantees 99% average annual availability. Maintenance and factors beyond the provider's control are excluded.
(2) For minor negligence, liability is limited to foreseeable, typical damages. In cases of intent, gross negligence, or harm to life, body, or health, liability is unlimited.
(3) Additional liability, especially for consequential damages or data loss, is excluded unless otherwise agreed upon in writing.
§ 9 Content Responsibility and Indemnification
(1) The provider is not obligated to review stored content. The customer is solely responsible for any unlawful material.
(2) The customer shall indemnify the provider from any third-party claims arising from content or legal violations related to their use.
(3) The provider may block content or terminate contracts if legal violations are identified.
§ 10 Data Protection
(1) Personal data is processed according to the GDPR. Data is only shared when legally required or for contract execution.
(2) A full privacy policy is available on the provider’s website.
§ 11 Right of Withdrawal
The right of withdrawal expires if the customer has expressly agreed that service provision shall begin before the withdrawal period ends.
§ 12 Amendments to Terms
The provider may modify these Terms with future effect. Changes are notified in writing. If the customer does not object within 3 weeks, the new Terms are deemed accepted. This consequence will be stated in the notification.
§ 13 Jurisdiction and Final Provisions
(1) German law applies. The UN Convention on Contracts for the International Sale of Goods does not apply.
(2) For merchants, public entities, or public funds, the place of jurisdiction is the provider’s registered office.
(3) If any provision is or becomes invalid, the validity of the remaining provisions remains unaffected.
